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Cancellation & Refund Policy

In case of dissatisfaction from our services, clients have the liberty to cancel their services with HostU.com and request a refund. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

Cancellation of service renewals for on-going website hosting or domain registration services must be made at least seven 7 business days prior to the end of the current service period.

Requests received later than seven 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

HostU.com operates a 30 Day Risk Free Refund Policy

If you are not completely satisfied with your HostU.com Web Hosting package, you have the right to a full refund (excluding any Set Up Fees, Domain Name Registration Fees and / or Overages).

To claim your refund, please raise a ticket here within the first 30 days of your contract.

Refunds will be made within 30 days of receipt of your ticket.

If you have not received your refund after 30 days, or have any other refund related enquiry, please contact our Billing Team.

 

Please note:

Set Up Fees can only be refunded in the following circumstances:

  • For Web Hosting packages prior to activation of the account, or if the Domain Name requested could not be registered.

 

Exclusions

Successfully registered Domain Names are excluded from the refund policy as a cost is incurred on all registrations, and registrars offer no returns policy of their own. However, you will continue to own the Domain Name even if you wish to cancel other HostU.com services.

SEO Tools, Search Engine Submission, Business Directory and Other HostU.com services are excluded from our refund policy.

Auto Renewal of HostU.com services is also excluded from this policy. Please refer to the HostU.com Auto Renewal Policy for further details.

Under no circumstances will HostU.com allow a transfer of funds between accounts.

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